Terms for made-to-order work

Your quote and project scope

Your quote sets out the agreed product, dimensions, materials, finish, features, the delivery or installation arrangements where relevant, and the price. Please check it carefully before confirming your order.

Project-specific terms shown in an accepted quote or invoice form part of these terms.

Measurements and approvals

You are responsible for checking information you provide, including room access, measurements, equipment sizes and the position of sockets or other fixed items.

Where a drawing or specification is provided for approval, production follows the approved version.

Changes after confirmation

Tell us as soon as possible if you need to change the design or specification. A change may affect the price or timeline and may not be possible after production starts.

Cancellation, returns and refunds

You may cancel within 24 hours of placing your order and making the required payment. After that cooling-off period, design and preparation work may begin, and the amount already paid becomes non-refundable.

Production begins only after you approve the final desk plan.

Custom-made products are made to your specifications and cannot be returned for a change of mind.

Materials and natural variation

Solid wood naturally varies in grain, tone and pattern. Samples and photographs are guides, so the finished product will not be identical to another piece.

We make the product to the agreed specification and suitable construction method.

Payment and approval

Your quote states the required initial payment and the payment schedule for your project. After you accept the quote and make the required initial payment, we prepare the final desk plan for your review and approval.

Production follows the approved plan and agreed payment arrangement. Any remaining payment is stated in your quote or invoice.

Timing, delivery and access

The expected timing and the delivery, installation or collection arrangements that apply to your project are stated in your quote or invoice. Stated timings are estimates based on the agreed scope, not guaranteed completion dates.

Please make sure the delivery route and installation area are accessible and ready at the agreed time.

5-Year Limited Warranty for adjustable-height desks

Electrical adjustable-height desks are covered by a 5-Year Limited Warranty. Years 1 and 2 cover parts and labour. Years 3 to 5 provide parts coverage only; labour and service fees are chargeable based on the time and resources required.

The solid-wood tabletop is excluded because it naturally wears and changes with use. Each piece of wood is unique and may develop minor surface marks and other changes in appearance over time.

To make a claim, contact customdesksg@gmail.com or use the contact methods on this website with your order details, a description of the issue and clear photos. Where a qualifying extended warranty applies and Custom Desk SG assembled the desk, it is recorded automatically; no separate registration is required.

Questions or problems

If something appears different from the agreed specification, contact customdesksg@gmail.com promptly with your order details and clear photos so we can review it.

Nothing in these terms limits rights that cannot lawfully be excluded.